Any information on you is kept to a minimum. However, some confidential records are kept securely. The records held are subject to the General Data Protection Regulations 2018, which gives you the right to access personal data held. To safely and appropriately provide you with therapy, I need to collect data from you, and I need your agreement to collect this data.
Psychotherapy and counselling is a confidential process, and I do not reveal identifiable personal data or your sessions' content to a third party without your express permission. The only exceptions to this would be if you were threatening your own life or the life of another, there was a safeguarding issue, or you were involved in a crime that falls outside of psychotherapy or counselling confidentiality boundaries.
What information is collected?
I collect the following personal details:
Date of Birth:
GP Name and Address:
Mental health history:
Details of your current health professionals:
Results of relevant medical tests:
Name and contact details of medical or mental health professionals managing your care:
Family history (no names other than your own):
During your therapy, I may keep brief anonymous notes to help in your therapy outcomes.
Where do I keep this information?
Your third-party referral of self-referral data is stored and password protected.
Any paper documents are kept securely in a locked filing cabinet that only I have access to.
Visitor Analytics data via the Wix.com account that is password protected.
How long do I keep your data for?
All documents are kept for a minimum of 7 years from receiving them, after which they are shredded or securely deleted. Your records in our service are not classed as medical records or public records.
How do I safeguard your privacy?
I process your electronic data via password-protected computers. Other than your application for psychotherapy data collected at the initial booking, all other documentation is identified by initials only.
I have regular supervision to ensure that I am providing the best standards of care for you, and you are identified in supervision by initials. Supervisors may keep records of the guidance they have offered which would not be identifiable by anybody. Only I as your psychotherapist have access to your data.
Subject Access Request?
Should you wish to access your data, or have it destroyed before seven years have elapsed, you may submit your request in writing. Each application will be considered on an individual basis. Any decision to provide access to or destroy your personal data will be reached only after consultation with my insurer and professional bodies. Please be advised that I will not provide a court report or present as a witness on your behalf at any court case.
Visitor Analytics measures traffic and website visitors’ general details. We collect statistics like which pages visitors visit and when, where they are approximately located, where they land first or if they are coming from a specific referral, all for the purposes of making future website visitors' experience better.
As a website operator using Visitor Analytics, we process information about our visitors’ device type and screen size/resolution, approximate location, browser, OS, IPs, page visits, bounce rate, conversions, conversion funnels, average sessions per visitor, average pages per session, average session duration, time spent on the website and preferably visited content on the website. All this data is pseudonymised, and Visitor Analytics will not use the collected data to identify individual users or match the data with additional information on an individual user.
Visitor Recordings is an additional feature to Visitor Analytics (described above) in the form of a simple website replay tool that records in statistics where our website visitors scrolled to and what they clicked on our website. We can see this information in playbacks and so-called “heatmaps”. Collecting these statistics helps us to make our website more user-friendly as well as to reproduce and fix technical errors.
Basically, as a website operator using Visitor Recordings, we are using a snippet of tracking code to collect data about our visitors’ journey on our websites, which subpages they visit, what they clicked on, where they moved their mouse cursor to and where they scrolled. All this data is pseudonymised, and Visitor Analytics will not use the collected data to identify individual users or to match it with additional information on an individual user.
Our website platform provider Wix.com.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to collect your opinions through surveys or questionnaires, to send updates, or as otherwise necessary to contact you to enforce, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
Complaints and Jurisdiction
This website any content contained therein are governed by and construed in accordance with English law. This websites users will submit to the exclusive jurisdiction of the courts of England and Wales. All notices, communications, contracts or agreements are concluded in English.
If the website user has any questions, or complaints about the website services, please send them to email@example.com.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org.
[updated: February 2021]